Northwick Park Hospital

Northwick Park Hospital 2021-09-29 Person 5 5 0

Having a respiratory issue during Covid, I have been absolutely amazed at the quality of care and attention I have received from all parts of the NHS - from Gemma's physio assistance, to lung function and blood tests and the attention of Dr Brown. This is at a time when they must be rushed off their feet but it never felt like that. Everybody took the time to help. I felt really cared for. Thank you.

Nothing

Northwick Park Hospital 2021-09-28 Person 5 5 0

lovely friendly appointment, told me new things and reassured me to on my treatment program. thanks good you can choose to go online. it works well

Nothing,

Northwick Park Hospital 2021-09-28 Person 2 5 0

PLEASE HELP!! My mother, Audrey Davey jan 5th 1934 was admitted on Sept 21st, a week ago. She is now in Darwin Ward, hopefully getting good physical care. My brother ( Harrow) and I ( USA) have spent hours trying unsuccessfully to get through by phone. I called the complaints department last Friday as we cannot get updates information on Mum's condition. She does not have power of attorney or living will. Jill in complaints said that it may be possible to get mum to verbally assign this to my brother, Russell Davey. We have not heard back on this. The web site reads that the patient is allowed to get help calling a family member, so I sent a message through " letters to your loved one/ healthy vibes. This was delivered yesterday and I just sent another one. How can a patient heal if the system denies access to their family to call? I can only imagine how scared, lonely and abandoned she must feel. This is absolutely excruciating. PLEASE HELP US TO COMMUNICATE WITH OUR MOTHER The web site reads that the patient is allowed to ask for help phoning her son, so

Answered the phone Communicated

Northwick Park Hospital 2021-09-27 Person 5 5 0

Gemma was lovely, patient and provided a lot of helpful advice. She showed genuine care and attentiveness, and took the time to ensure she could answer all the questions we had and provide suggestions that would help.

Can't think of anything!

Northwick Park Hospital 2021-09-26 Person 4 5 0

Majority of staff pleasant and helpful. One staff member in particular (unsure of name!). But was a senior nurse on night duty (25/09) at Jacks Place. She was the only nurse who explained everything in detail and was so gentle and delicate with my son putting him at ease and helping to put him back to sleep each time after she had given him nebuliser. I really feel she helped speed up his recovery. Many thanks to her

More nurses like the above , think her name is Jo??

Northwick Park Hospital 2021-09-23 Person 4 5 0

The wait was very long for blood test results and also subsequently for pharmacy dispense but, otherwise, the service in Ambulatory Care was generally good

Staff engagement could have been much better when I attended X-Ray for a head scan. The two members of staff briefly introduced themselves to me and I was asked to lie on the bed at the end of the scanner. They then didn't say another word to me until the scan was complete. There was no explanation given to me about the process... how the scanner operated, how long it would take or generally what I could expect to experience. This compares poorly with my previous experience of having a brain scan at NPH about 3 years ago when staff were far more engaged and supportive.

Northwick Park Hospital 2021-09-21 Person 5 5 0

Very good interaction with the professional . Even in these Covid times I was treated with care & the unit was safe hygienically. The specialist was considerate and took an interest in my well being & patiently discussed all that was necessary.

None

Northwick Park Hospital 2021-09-16 Person 5 5 0

Charming, helpful and informative therapist.

cant think of anything better

Northwick Park Hospital 2021-09-15 Person 5 5 0

I was treated like an individual and my treatment plans were explained clearly as well as giving me other options to consider.

Nothing, the team are doing a great job

Northwick Park Hospital 2021-09-09 Person 5 5 0

Today this afternoon I had Video Consultation at NPH with Neuro-Physiotherapist she was very caring,kind,attentive to my physical needs/disabilities.She has given right advice and further instructions to manage my balance issues.I am glad she would like to see me face to face on 29/9/2021.I am sorry I can't recollect her name due to my hearing difficulties DR S HAYAT dob 17.10.1943

Every thing was done rightly THANKS